Front Office Shift Leader

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Office Shift Leader

Company Description

 

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

 

Job Description

 

We believe it’s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we’re looking for the next passionate leader to join our Front Office team!
If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.
Your job will include but not limited to:

  • Looking after the guests and ensuring they have an incredible experience with us
  • Coaching & Training the Team members
  • Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
  • Supervise and support of the Front Office team.
  • Handling any guest complaints.
  • Direct daily front office operations.
  • Supervise front talent and help out with accounting problems.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Perform any other duties as directed by the Front Office Management.

What’s in it for you:
Employee discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

 

Qualifications

 

A University Degree in Hospitality
6-12 months experience in front office operations in hotels in a supervisory level (preferably within Accor group)
Motivated
Team Player
Proactive
Takes Initiative
Organisational Skills

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Guest Service Agent

Job for: Locals

Here’s what you’ll do during a typical day: Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately Provide hotel […]

United States

Bellperson

Job for: Locals

DUTIES AND RESPONSIBILITIES FINANCIAL RETURNS • Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. PEOPLE • Promote team work and quality service through daily communications and coordination with other departments. GUEST EXPERIENCE • Respond appropriately to guest complaints. Inform supervisor of major problems, […]

United States

Bellperson

Job for: Locals

Company Description   Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.   Job […]

United States

Front Office Manager

Job for: Locals

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Here’s […]

United States

Guest Service Associate

Job for: Locals

Company Description   “Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your […]

India