Reception Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Fairmont Hotels & Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.

• Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphere
• Manage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiency
• Provide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiences
• Process guest requests and resolve concerns promptly and professionally, escalating complex issues when necessary
• Maintain and update guest records in the hotel management system with attention to detail
• Manage Fairmont Gold loyalty program inquiries and provide personalized service to program members
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service
• Handle telephone inquiries and direct calls appropriately while maintaining professional communication standards
• Process payments and manage cash transactions accurately and securely
• Maintain a clean, organized, and professional front desk environment at all times
• Assist with administrative tasks including scheduling, filing, and documentation as needed
• Respond to guest feedback and contribute to continuous service improvement initiatives

What is in it for you:

• Paid time off
• Medical Insurance
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee
• https://careers.accor.com/global/en/job/fairmont-gold-agent-reception-agent-in-fairmont-nile-city-cairo-egypt-jid-102844