A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
What will I be doing?
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
What are we looking for?
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:https://jobs.hilton.com/apac/en/job/HOT0CGPL/Auxiliar-de-Recep%C3%A7%C3%A3o
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Job Description Displays at all times a friendly, courteous and professional manner in all dealings with guests and employees. Greets and welcomes guests by name as they arrive to register, opening car doors as well as notifying Guest Services of the guest arrival by name. Explains hotel facilities and answers any questions the guest may […]
Job Description Front Office Operation Prepares an action plan in conjunction with the Front Office Manager and passes it on to teams Modifies working methods to comply with the brand philosophy Involves and motivates teams on a day-to-day basis Prepares the team’s training plan and follows up implementation Communicates with the other departments Ensures […]
What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently […]
Description du poste Les missions : L’agent de réservation assure la prise de réservation par téléphone et mail, ainsi que toutes les opérations qui s’y rapportent. Il développe et optimise les ventes de chambres en respectant la politique commerciale de la marque et de l’hôtel. Technique métier et Relation client Offre un accueil personnalisé et […]
