Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Front Office Manager to join the Team at this beautiful property!

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining. 

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website, Instagram, Facebook

Classification:Full-Time, Exempt
Shift: Various, including overnights – must be available to weekdays, weekends, and holidays.
Pay Rate:The annual salary range for this role is $80,000-83,000 and is based on applicable and specialized experience and location.
What will I be doing?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding Waldorf Astoria guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations.
  • Serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts.
  • Resolve guest concerns promptly and professionally; monitor satisfaction metrics and implement service improvement initiatives.
  • Coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams.
  • Ensure operational compliance with safety, cash handling, and brand standards; oversee group arrivals and room block accuracy.
  • https://jobs.hilton.com/apac/en/job/HOT0CJ9Q/Front-Office-Manager-Waldorf-Astoria-Beverly-Hills

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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