Front office Manager

Sofitel Dubai Downtown

French luxury and local cuisine in the world’s most exciting city

Located in the heart of Downtown Dubai, with immediate proximity to The Dubai Mall and 10 minutes away from City Walk, Sofitel Dubai Downtown is an idyllic oasis that blends urban sophistication with refined luxury, features air-conditioned rooms and free private parking. The rooms come with a flat-screen TV with satellite channels. Certain rooms include a sitting area where you can relax. Every room is equipped with a private bathroom.

Sofitel Dubai Downtown is a luxury 5-star Dubai hotel combines French elegance and contemporary sophistication. It’s 31 floors of artfully designed rooms and suites in addition to, chic restaurants, trendy bars and infinity pool terrace boast spectacular views over the Dubai skyline and Arabian Gulf.

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge,  Guest Relations ensuring that the hotel standards and procedures are fully known and followed.

Ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.

Ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service and also the privacy of the guests and the confidentiality of the information is respected.

Act as a representative of the Management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that she/ he cannot solve on her/ his own.

Manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.

To be fully aware of and to report all guest comments or complaints.

• 2-5 years experience, depending on education and career background
• Diploma or degree in vocational hospitality or Room Division
• Fluent in English (French & Arabic will be an advantage)
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem-solving abilities