Assistant Manager – Housekeeping

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Position Overview

The Assistant Manager – Housekeeping is responsible for supporting the Housekeeping Manager in delivering exceptional cleanliness, comfort, and luxury experiences throughout the hotel. This role ensures that all guestrooms, public areas, back-of-house areas, and colleague facilities consistently meet Fairmont brand standards and exceed guest expectations. The incumbent will lead and develop housekeeping colleagues while maintaining operational excellence, quality assurance, and cost efficiency.

Key Responsibilities

Operational Excellence

• Assist in managing the day-to-day operations of the Housekeeping Department.
• Ensure all guestrooms, suites, public areas, and back-of-house areas are maintained to the highest luxury hospitality standards.
• Conduct routine inspections to ensure compliance with Fairmont brand standards and cleanliness benchmarks.
• Coordinate closely with Front Office, Engineering, and Laundry teams to ensure seamless guest experiences.
• Monitor room status and occupancy levels to maximize operational efficiency and guest satisfaction.
• Address guest requests, concerns, and service recovery situations promptly and professionally.

Team Leadership & Development

• Supervise, mentor, and motivate housekeeping colleagues to deliver exceptional service.
• Conduct daily briefings, training sessions, and performance coaching.
• Support recruitment, onboarding, and talent development initiatives.
• Promote a culture of engagement, teamwork, and continuous improvement.
• Ensure adherence to grooming, appearance, and luxury service standards.

Quality & Brand Standards

• Uphold Fairmont’s luxury service philosophy and housekeeping standards.
• Ensure guest rooms and public spaces reflect the elegance and sophistication expected of a luxury hotel.
• Monitor guest feedback, quality scores, and audit results, implementing corrective actions as required.
• Participate in departmental audits and quality assurance programhttps://careers.accor.com/global/en/job/assistant-manager-housekeeping-in-novotel-guwahati-gs-road-guwahati-india-jid-100819