Reservations Agent

Discover a path without borders at Meliá, where the possibilities for growth and development are endless. Immerse yourself in a journey that will take you to work in diverse countries and become part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá, just as we are proud of you 😉 

“The world is yours with Meliá”

Joining Meliá is embarking on a journey without borders because the possibilities for growth and development here are endless. It’s knowing that the world is yours and that you can work in many countries. And all with the feeling of being part of a big family.

It’s knowing you’ve embarked on one of the most exciting journeys of your life, a journey where inspiration will always be your companion. Are you ready to take charge of your career in an inspiring world? 😉 🌟

Job Mission: The Reservations Agent is responsible for managing room and service reservations at our renowned hotel chain, ensuring a high-quality experience for our guests. Their mission is to optimize hotel occupancy through efficient reservation coordination, personalized customer service, and the resolution of any issues that may arise, contributing to the prestige and excellence that characterize our brand.

General Functions:

• Reservation Management:
  • Receive, process and confirm room reservations and additional services through various channels, including phone calls, emails and online booking platforms.
  • Ensure that room availability and rates are kept up-to-date across all booking systems and platforms.
• Customer Service:
  • Provide personalized attention to potential and current guests, responding to inquiries and requests with professionalism and friendliness.
  • To offer recommendations and assistance in selecting rooms, services, and packages that meet the needs and preferences of our clients.
• Coordination and Communication:
  • Collaborate with other hotel departments (reception, housekeeping, sales) to ensure that guest needs are met in a timely and efficient manner.
  • Manage and resolve any conflicts or issues related to reservations, seeking solutions that guarantee customer satisfaction.
• Record Keeping:
  • Maintain accurate and up-to-date records of all bookings, changes, and cancellations in the hotel management system.
  • Generate occupancy reports and reservation statistics according to the hotel’s needs and management requirements.
• Sales Optimization:
  • Implement upselling and cross-selling strategies to maximize the profitability of bookings, offering additional services and upgrades to guests.
  • Monitor and adjust rates and availability to maximize occupancy and profitability.
• Policy Compliance:
  • Ensure compliance with hotel policies and procedures regarding reservations, cancellations, and modifications.
  • To guarantee the confidentiality and security of guests’ personal and payment information.

Job Requirements:

• Previous experience in a similar role in the hotel or call center industry.
• Excellent verbal and written communication skills in English.
• Ability to handle multiple tasks and work under pressure.
• Knowledge of reservation management systems and computer tools.
• Proactive attitude, customer focus, and problem-solving skills.

https://careers.melia.com/job/La-Altagracia-Reservations-Agent/1376706933/