POSITION SUMMARY
Facilitate exceptional hospitality and service by enhancing the guest experience with a focus on the location’s frequent Rewards Elite member guests. Work as a member of the Guest Services Department supporting several aspects of the Sales and Marketing Operation including Reception Desk Operations, Pre-Arrival Operations, Lobby Greeter and Arrival Experience Operations. Generate business travel leads, facilitate customer service events and promotions that drive loyalty and share in the business travel segment. Assist with research and follow up on referrals to ensure cost-effective gifting process. Promote awareness of brand image internally and externally.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
Related Work Experience: 2 years’ experience in a guest services, front desk, or related Sales area.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
https://careers.marriott.com/guest-experience-coordinator/job/90E556626B3E228E5C8AE38D20119BDD
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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