Guest Experience Coordinator

Staying with Meliá means embarking on a journey without borders, taking advantage of the unlimited opportunities for growth and development that our global family offers. It means knowing that the world is yours and that your opportunities to work in different countries are within reach, all while remaining part of our extended family.

It’s about taking one of the most exciting journeys of your life, a journey where inspiration and personal and professional growth will accompany you every step of the way.

Are you ready to take charge of your career and explore inspiring new opportunities within Meliá? 😉🌟

REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Manager, and your Human Resources Manager of your interest in participating in the internal selection process . Your supervisor will not have the authority to approve or reject your application, but they must be duly informed.

Job Mission:  The Guest Experience Coordinator fulfills the daily operations of the department, committing to achieving excellence in customer satisfaction.

What will I have to do?

• Comply with the attributes, standards and manuals that apply in your department, as well as ensure compliance in the rest of the areas.
• Ensuring a positive customer experience by personalizing their stay, anticipating their needs, and exceeding their expectations.
• Efficiently use the different customer experience management tools, as well as understand the results of the Voice of the Customer, complying with the established improvement plans.
• Manage the digital experience of customers during their stay, according to the global strategy.
• Manage customer incidents, following established protocols.
• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
• Place orders for materials, following the established product guidelines, for the best optimization of economic resources.

What are we looking for?

• Training in Tourism, Social Sciences, Public Relations, or similar.
• Very advanced English and a second language is a plus.
• Knowledge of brand strategies
• Knowledge of hotel management tools and/or Customer Experience.
• Advanced handling of the Office 365 Suite.
• Knowledge of Hotel Operations.
• Ability to work in a team
• Organization and planning.
• Proactivity and Innovation.
• Communication skills.
• Problem-solving ability.
• Attention to detail.
• Experience: 2 years or more in a similar position in 5* hotels

https://careers.melia.com/job/C%C3%A1diz-Guest-Experience-Coordinator-Zahara-Resort-&-Villas/1170618701/