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Additional Information: This hotel is owned and operated by an independent franchisee, Lotus Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.
JOB SUMMARY:
The Operations Manager leads Food & Beverage services and Front Office operations to ensure full compliance with hotel standards while delivering an exceptional guest experience. This role provides hands-on leadership F&B teams and front desk teams, overseeing daily operations, reinforcing service excellence, and upholding hotel policies to create a seamless and memorable stay for every guest.
THIS POSITION IS PRIMARILY SCHEDULED FOR AFTERNOONS AND EVENINGS.
SUPERVISORY RESPONSIBILITIES:
This position provides supervision to others: Yes
Oversees and trains F&B staff and Front Office staff, with heavy focus on F&B.
Evaluates performance and administers disciplinary actions as needed.
JOB FUNCTIONS:
Hires, trains, and supervises all personnel in the F&B department and the Front Office.
Prepares personnel schedules and submits employee records to the General Manager.
Monitors F&B staff and ensures service delivery exceeds guest expectations.
Assists with managing F&B operations for the restaurant and bar.
Is hands-on and physically supports F&B staff to ensure guests are taken care of and business needs are consistently met.
