Manager, PMO

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Manager, Project Management Office (PMO), Technology, Innovation & Data (TID) is a hands-on delivery enablement leader responsible for improving execution, transparency, governance, reporting, and decision support across the TID organization. Working across all TID domains, this role establishes and manages PMO standards, portfolio reporting processes, delivery assurance practices, governance administration, and project management tools that enable teams to work more effectively and leadership to make informed decisions. The Manager PMO actively partners with delivery teams to drive consistent planning, execution, tracking, and reporting practices that improve collaboration, accountability, predictability, and delivery outcomes. The role is focused on enabling the organization rather than enforcing process, ensuring portfolio and project information provides meaningful visibility into priorities, risks, dependencies, resource utilization, strategic initiatives, and organizational performance.

The role serves as the owner and administrator of the TID project management ecosystem, including Monday.com and supporting integrations across Jira, Azure DevOps, Microsoft Teams, Outlook, and Power BI, while championing AI-enabled delivery capabilities. Through strong partnership with delivery teams and leadership, the Manager PMO drives tool adoption, reporting discipline, delivery assurance, governance execution, and portfolio transparency. The Manager also supports TID governance, KPI reporting, quarterly business reviews, legal intake coordination, and operationalization of AI-enabled ways of working through automation, Copilot, intelligent workflows, and portfolio analytics. As a leader within the TID PMO Centre of Excellence, the role continuously evolves PMO standards, governance practices, reporting capabilities, and delivery methodologies to help TID scale effectively while maximizing value for leaders, stakeholders, and delivery teams.

Responsibilities

https://careers.fourseasons.com/us/en/job/REQ10364085/Manager-PMO-Technology