This is an exciting position within Ennismore’s growing portfolio of all-inclusive brands and will play a key role in launching two new brands with refreshed brand identities to the market in 2026.
Park Royal is a beloved vacation name in Mexico, and this role presents an opportunity to build on that success while evolving the brand to carve out a unique position in a popular all-inclusive market.
Rixos is a successful brand already established across the Middle East and Europe, and this is an important milestone in the brand’s global expansion.
• Handle reservation requests via phone, email, messaging, and digital channels, providing clear information about rooms, rates, promotions, services, and policies.
• Register, modify, and confirm reservations in the system.
• Manage daily availability, preventing overbooking and inventory errors.
• Track payments, deposits, guarantees, refunds, and cancellations.
• Coordinate arrivals, special requests, and guest preferences with reception and other operational areas.
• Promote direct sales and additional services.
• Verify rates, restrictions, closing times, and current promotions across all channels.
• Follow up on pending quotes until they are closed or canceled.
• Review and respond to reservation-related questions or issues before arrival.
• Assist with occupancy reports, pick-up times, cancellations, and basic forecasts.
• Languages: Fluent in spoken and written English.
• Communication skills: Excellent verbal and written communication skills for customer service, sales follow-up, and resolving inquiries via phone, email, or booking platforms.
• Sales skills: Focus on sales, upselling, and cross-selling, aiming to maximize occupancy, average daily rate, and sales of additional services such as transportation, meals, activities, upgrades, or packages.
• Digital proficiency: Proficient in PMS, OTA extranets, email, Microsoft Office Suite, and reservation tracking tools.
• Organization and attention to detail: Accurate control of availability, rates, policies, deposits, dates, special requests, and documentation for each reservation.
• Problem-solving skills: Ability to handle changes, cancellations, overbooking, data entry errors, special requests, and complaints quickly and effectively.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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