Team Member, Pool

Description:

• • Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
  • Reads the logbook daily and take action accordingly.
  • Provides information regarding the hotel’s facilities & services.
  • Ensures to always be informed of VIP in-house and daily functions.
  • Handles guest complaints in accordance with service recovery guidelines.
  • Knows and strictly follows all established cleaning procedures for:
  • Polishing
  • Vacuuming
  • Scrubbing
  • Mopping
  • Shampooing
  • Dusting
  • Completes Room/Public Area work assignment sheet.
  • Knows how to operate/use available Housekeeping machinery’s and chemicals according to established standards.
  • Follows all procedures for Lost and Found.
  • Is familiar with and adhere to all housekeeping procedures for the issuing and return of floor masters.
  • Handovers all unfinished work to the following shift.
  •  Rooms
  • Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
  • Sets up the work trolley according to standards.
  • Carries out the following procedures according to established standards:
  • DND (Do Not Disturb)/Double Lock
  • Baby Sitting
  • Loan Item Loss & Breakage
  • Guest laundry pick up
  • Temperature control
  • Replenishes guest supplies and ensures all linen in guest rooms is clean and well-pressed.
  • Contacts In-room Dining to have all trays
• trolleys and equipment removed from guest rooms
• corridors and pantries.
  • Removes all trays and trolleys found in corridors to pantry awaiting pick-up by In-room Dining.
  • Reports to the supervisor repair and maintenance needs.
  • Implements turndown service in accordance with established standards.
  •  Public Areas
  • Cleans all designated public areas in accordance with established procedures.
  • Ensures all flower arrangements are fresh and attractive and reports to Team Leader any arrangements
• which are not up to standards.
  • Ensures a high standard of cleanliness of corridors and service areas.

Qualifications:

• High school or equivalent.

  – Authentic energy and a genuine passion for making guests smile.

  – Ability to work under pressure.

  – Ability to work alone and unsupervised.

  – Positive attitude.

  – Desire to learn and grow within the role.

  – Having a natural flair and confidence in your own ability and exceptional attention to detail.

  Send your CV to:
  Careers.penang@amari.com

  Positions are opened to all local and permanent residence of Malaysia only.

  Only shortlisted candidates will be contacted.

Education:

Vocational

Years of experience:

–

Number of positions:

1