Palace Host

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• To ensure continual source of information, help and assistance to all guests.
• Builds a rapport with the in-house guests on the floor and maintain interaction in order to facilitate guest recognition and obtain information regarding their preferences.
• Maintains and protects the privacy and security of in-house guests.
• Ensures all guests arrival and departure procedures are completed as defined in the Palace host Services SOP manual.
• Ensures smooth operations at all times.
• Co-ordinates all operations in order to exceed guest expectations.
• Takes full responsibility for all operating equipment and working tools.
• Up sells all Rooms and other services in the hotel.
• Handles guest feedback efficiently.
• Employs discipline as required utilizing consistency, fairness and respect within the framework of established guidelines.
• Liaises closely with Guest experience Food & Beverage, Housekeeping, Activities, and Spa departments
• Requires driving hotel buggies and pass the buggy driving test.
• Keeps the immediate supervisor/ Duty Manager fully informed of all problems or unusual matters of significance.
• Has a full comprehensive knowledge of the hotel, including all departments, services and outlets.
• Ensures the palace host pantries are maintained and operationally prepared at all times.
• Updates and maintain all guest history files.
• Maintains open line of communication and co-ordinate with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Takes corrective actions when required to improve safety of all work areas.https://minor.wd102.myworkdayjobs.com/en-US/Careers/job/Abu-Dhabi-United-Arab-Emirates/Palace-Host–Seasonal–6-Months-_JR109706?Business_Unit=aad9f66d5e7f1018d61630cb61990000&Business_Group=9db76b4e787d1000a5e7c0e54a700000