Outlet Manager

At The Americano, we believe exceptional dining is about more than great food—it’s about creating memorable experiences. A bold and contemporary expression of Italian cuisine, The Americano is a restaurant and bar where soulful dishes tell a story of place, season, and connection. Our menu is inspired by the traditions of Italy and the vision of two-time James Beard Award-winning Chef Scott Conant, reinterpreted through the lens of his passion and culinary journey.

The Food & Beverage Outlet Manager plays a pivotal role in bringing this vision to life by leading the daily operations of The Americano. This leader is responsible for delivering exceptional guest experiences, inspiring and developing the team, driving financial performance, and ensuring every service reflects the luxury standards of InterContinental Buckhead Atlanta. Working closely with culinary and hotel leadership, the Outlet Manager fosters a culture of hospitality, operational excellence, and genuine connection that leaves a lasting impression on every guest.

Essential Duties & Responsibilities

• Lead the daily operations of assigned restaurant, bar, lounge, or in-room dining outlet(s).
• Ensure exceptional guest service by delivering personalized, luxury hospitality experiences consistent with IHG and Forbes Travel Guide standards.
• Coach, mentor, and develop supervisors and frontline colleagues through regular feedback, training, and performance management.
• Conduct daily pre-shift meetings to communicate service priorities, VIP arrivals, promotions, and operational updates.
• Resolve guest concerns promptly using effective service recovery techniques.
• Monitor labor productivity and scheduling to meet financial targets while maintaining service excellence.
• Manage inventory, ordering, and receiving of food, beverage, and operating supplies.
• Maintain compliance with food safety, sanitation, alcohol service, OSHA, and local health regulations.
• Partner with the Executive Chef and culinary team to ensure menu quality, presentation, and consistency.
• Analyze daily sales reports, labor reports, guest satisfaction scores, and financial results to identify opportunities for improvement.
• Drive revenue through upselling initiatives, promotions, and enhanced guest experiences.
• Ensure all outlet equipment, facilities, and dining areas are maintained to luxury standards.
• Support special events, holiday programming, VIP functions, and hotel-wide initiatives.
• https://careers.ihg.com/en/job-details/?jobref=Outlet+Manager+-+The+Americano%7cUS%7c166594#174265