Guest Relation Agent

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Performs related duties and special projects assigned

• Bachelor’s degree in Tourism, Languages, Hospitality Management, or a related field
• 0-3 years of professional experience in guest relations, hospitality, or customer service roles
• Proficiency with Opera property management system or similar hotel management software
• Excellent written and verbal communication skills with strong interpersonal abilities
• Demonstrated passion for delivering exceptional guest service
• Strong organizational and time management skills with the ability to multitask effectively
• Professional presentation and impeccable grooming standards
• Ability to work flexible shifts, including evenings and weekends
• Problem-solving mindset with a customer-first approach
• https://careers.accor.com/global/en/job/guest-relation-agent-in-sofitel-jabal-omar-makkah-makkah-saudi-arabia-jid-105552