Food & Beverage Supervisor

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Luxury Purpose: To work with the Assistant Housekeeping Manager and Housekeeping Supervisor to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

Main Purpose of the Job

Be accountable on a shift basis for the efficient running of the food and beverage service areas through effective people management and service excellence. Support revenue initiatives and maintain cost controls whilst providing total customer satisfaction with all customer contact. This role is ‘hands on’, working as part of a team to provide efficient 5 star service. Share your passion for food & beverage, exploring innovative ways to enhance every guest experience, leading your shift team, with elevated communication and exemplary outlook. Strive to achieve pioneering heights in luxury hospitality, maintaining the highest quality standards in food & beverage service, ensuring the integral hygiene & safety practices and overseeing responsibility for your shift’s financial performance

Duties

• Ensure efficient, friendly and professional food and beverage service is provided to all guests.
• Provide for guests and patrons an experience and environment they feel meets their expectations.
• Familiarise yourself with VIP and regular guests to ensure their requests and needs are met.
• Maintain control of restaurant service equipment, correctly recording breakages and carry our regular stock takes.
• Maintain a weekly cleaning schedule for the restaurant to achieve the highest possible hygiene and cleaning standards.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure staff are competent in dining menu and wine list knowledge and can maximise sales to guests.
• Ensure the front-of-house and back-of-house areas are clean and tidy.
• Ensure guest billing is completed accurately following hotel procedure and that correct charges are posted.
• Attend regular meetings with the Restaurant & Bar Manager and Director of Culinary.

Supervisory

• Use department procedure manuals as a base for all service procedures training.
• Properly induct new staff into the team, department and hotel in the first week of their employment.
• https://careers.accor.com/global/en/job/food-and-beverage-supervisor-in-hotel-st-moritz-queenstown-mgallery-collection-que-jid-105590