Manager of Spa & Wellness

Mandarin Oriental Conservatorium is looking for a Manager of Spa & Wellness to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

The Manager of Spa & Wellness is responsible for leading all Spa, Wellness and Fitness operations at Mandarin Oriental Conservatorium, ensuring exceptional guest experiences, outstanding financial performance, and the delivery of the brand’s legendary service standards. Reporting to the Hotel Manager and Group Director of Spa & Wellness, this role will oversee all aspects of spa strategy, operations, people development, guest engagement and commercial performance.

As Manager of Spa & Wellness, you will be responsible for the following duties:

• Lead and oversee all Spa, Wellness and Fitness operations, ensuring exceptional service delivery and operational excellence across all guest touchpoints;
• Drive the financial success of the department through effective budgeting, forecasting, revenue management and cost control;
• Develop and execute strategic business plans, annual objectives and commercial initiatives to maximise profitability and guest satisfaction;
• Collaborate closely with Sales and Marketing teams to develop impactful marketing campaigns, wellness programmes, events and promotional activities;
• Monitor market trends and competitor activity to identify opportunities for innovation, growth and enhanced guest experiences;
• Lead, inspire and develop a high-performing Spa & Wellness team through recruitment, coaching, training, succession planning and performance management;
• Foster a culture of excellence, colleague engagement and continuous development in line with Mandarin Oriental’s values and service philosophy;
• Ensure treatment standards, operational procedures and wellness programmes consistently meet Mandarin Oriental’s luxury standards;
• Oversee retail strategy and performance, driving revenue growth through effective product selection, merchandising and team engagement;
• Maintain strong relationships with guests, resolving concerns professionally and ensuring exceptional levels of guest satisfaction and loyalty;
• Conduct regular operational reviews, quality inspections and performance analysis to identify opportunities for continuous improvement;
• Ensure compliance with health, safety, risk management and company operating standards throughout the Spa & Wellness facilities;
• Prepare and present operational, commercial and financial reports to senior leadership, supporting informed business decisions;
• Participate as a key member of the hotel leadership team, contributing to the overall success of the property and guest experience.

As Manager of Spa & Wellness, we expect from you:

• A minimum of 5+ years of leadership experience within luxury Spa & Wellness operations, including experience managing large, multidisciplinary teams.
• Proven success in driving spa profitability, revenue growth, budget management and operational performance.
• Strong understanding of luxury wellness, spa and fitness trends, products, treatments and guest expectations.
• https://careers.mandarinoriental.com/jobs/manager-of-spa-wellness-amsterdam-north-holland-netherlands