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Reservation Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservation Agent

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Job Description

 

  • Identify reservation needs and determine appropriate room type
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue.
  • Input all reservations into the computer, recording all pertinent information and attend to enquiries, complaints and requests regarding reservations
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
  • Process and confirm guest room reservations made by clients on the phone, letter or fax
  • Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • Show complete product knowledge, understand rate structure and apply rate management
  • Maintain established filing system for all correspondence and collate reports as required by Reservation Manager or Supervisor
  • Promote and maintain good public relations and endeavors to maximize business
  • Maintain an accurate room status at all times
  • Ensure all incoming calls are answered as per hotel standards; information received by fax is inputted and check constantly the incoming e-mails
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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