Assistant General Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Hospitality Development Company, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

Job Summary:

Manage the hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors and associates. Thoroughly understands the brand specific service culture and ensures that all supervisors and associates understand this philosophy.

 

Essential Duties and Responsibilities: Include the following; other duties may be assigned:
Guest Services
•Assists associates in understanding guests ever-changing needs and expectations and exceeds them.
•Takes a proactive approach when dealing with guest concerns. Is readily available/approachable for all guests. Extends professionalism and courtesy to guests at all times. Performs hands-on duties as needed to deliver guest services.
•Publishes all GSS results in a timely fashion including all GSS forms. Solicits feedback for continuous improvement.
•Develops methods that allows the team to collect more immediate feedback from the guest.
•Responds in a timely manner to Customer Service Department request(s).
Associate Team Development
•Ensures daily meetings are taking place. Makes sure that the team is updated on current goals and that barriers to achieving these goals are being discussed and resolved by the team.
•Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
•Ensures that associates have the capabilities and training to meet job requirements and expectations.
•Recognizes good team performance on a continuous basis through reward and recognition programs.
•Ensures all associates participate in Brand Specific Service Programs.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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