On-Call Banquet Server

RELATIONSHIPS:

• Reports directly to Starbucks managerial staff.
• Interacts and cooperates with other Baristas and Bussers.
• Interacts with guests as appropriate.
• Interacts and cooperates with other outlets and departments as required.

DUTIES AND RESPONSIBILITIES:

• Develops enthusiastically satisfied customers all the time
• Delivers Legendary Service to all customers by demonstrating “Just Say Yes” behavior and connecting with the customer. Responds to customer needs and says thank you to every customer.
• Maintains a calm and professional demeanor at all times; including those of high volume or unusual events to keep store operation to standard
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Discovers customer needs and appropriately suggests products with every customer to enhance service and meet/exceed sales goals.
• Assists customers in selection and purchase of specialty coffee beverages and whole bean sales.
• Maintains customer service area and equipment in a clean and appealing manner.
• Maintains Quality Licensed store Operations
• Provides quality beverages and food products consistently for all customers by adhering to recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Follows store policies and procedures for operational flow at each station.
• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards, working as a store team player.
• Presents oneself professionally and demonstrates clear communication with all customers and interactions with fellow associates.
• Communicates necessary information clearly to manager.
• Follows standards for merchandizing, stocking, rotating and storing all products.
• Performs equipment maintenance in accordance with Starbucks maintenance standards.
• Follows cash handling and register policies as laid out and agreed to in the House Bank Agreement.
• Follows inventory stocking and recording guidelines.
• Takes Responsibility To Learn all aspects of barista position.
• Learns and demonstrates creating the Starbucks Experience.
• Completes Initial Store Training and passes Barista Certification.

   

• https://careers.ihg.com/en/job-details/?jobref=On-Call+Banquet+Server+190268%7cUS%7c167188#174891