Night Auditor

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About Novotel Surfers Paradise…

Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, close to all forms of public transport and our iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: Boulevard Café & Bar, The Restaurant, on# 5 outdoor bar, as well as in-room dining.  We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests.  For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

About the role…

As Night Auditor, you’ll play a crucial role in ensuring a seamless overnight experience while delivering a 5-star service to our valued guests. As the first and last point of contact, you’ll set the standard for excellence by offering warm, genuine, and attentive hospitality throughout their stay.

This is a part-time position with a minimum guarantee of 30 hours per week.

Your key responsibilities will include:

• Managing guest accounts, posting charges, reconciling payments, and generating daily reports in close collaboration with the Night Manager.
• Providing exceptional customer service during guest check-ins/check-outs and assisting with any inquiries at the Front Desk.
• Ensuring effective communication during handovers at the start and end of each shift, keeping everyone in the loop.
• Proactively managing guest requests and collaborating with various departments to exceed guest expectations.

If you are passionate about delivering exceptional service, anticipating guest needs, and making a lasting impact, this is the perfect opportunity to help create unforgettable experiences for our guests.

About you…

• Previous experience as a Night Auditor in a high volume hotel, 200+ rooms
• Proven experience with PMS: Opera cloud highly desirable
• Exceptional customer service skills, communication and time management skills
• Strong Microsoft office skills and an excel expert
• Excellent written and verbal communication skills, with the ability to interact effectively with guests and team members.
• Ability to work autonomously, prioritize tasks, and thrive in a fast-paced, dynamic environment.
• Positive attitude and professionalism, with a genuine passion for delivering unforgettable guest experiences.
• https://careers.accor.com/global/en/job/night-auditor-in-novotel-surfers-paradise-surfers-paradise-australi-jid-106254