Food and Beverage Team Leader

Join us at Accor, where life pulses with passion!

• Contract Type: Permanent / Full Time
• Salary: £15.80 per hour
• Start date: ASAP
• How to apply: Please send your application to Elena.ALLA@accor.com

Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

As part of our team you can have:

• Employee benefit card offering discounted rates at Accor worldwide up to 30% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Complimentary meals on duty and uniforms.
• 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
• Friends & Family Rates
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee VivUp program with direct access to GP, high street discounts and many more
• Work based Pension

• Ensures the high standard of services provided for guests and the attainment of the department’s qualitative and quantitative targets.
• Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Manages and motivates the teams in order to improve sales and the quality of F&B services.
• Improves the department’s results by increasing sales and the productivity of F&B points of sale.

Customer relations

• Enhances guest satisfaction,
• Handles guest comments and complaints, ensuring follow-up,
• Develops close relationships with guests to encourage loyalty,
• Ensures guests receive a warm and personalized welcome,

Professional Techniques / Production

• Organises and supervises the preparation of points of sale according to activity forecasts,
• Checks that sales materials are well presented

Commercial / Sales

https://careers.accor.com/global/en/job/food-and-beverage-team-leader-in-ibis-london-heathrow-airport-hayes-united-kingdom-jid-106322