Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

AC Hotel Medford, a Colwen Hotels propoerty is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team at the AC Hotel Medford, a Colwen Hotels Property!  In this role you will be directly responsible for the Front Desk and Night Audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

– Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.

– Responsible for recruiting, interviewing, and hiring associates for the Front Office Department.

– Develop specific departmental goals and objectives to prioritize, organize, and get work done.

– Drive ongoing associate engagement/recognition initiatives.

– Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.

– Manage the ordering and inventory of the Front Office department supplies and uniforms.

– Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met.https://careers.marriott.com/front-office-manager/job/48690811D09B590BF3F30C885C1942A1