Group Reservations Specialist

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.

Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies.

As a Group Reservations Specialist, you will play a vital role in ensuring flawless execution for conferences, events, and group stays. You’ll work closely with our Sales and Conference Services teams to transform client expectations into seamless guest experiences, all while developing your career within Fairmont’s legendary culture of excellence.

Starting Rate: $21.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $26.65

Job Duties Include:

• Support Group Organizers and Conference Services Managers by coordinating all room-related requests and group reservations
• Manage group rooming lists, contracts, rates, billing, and inventory across Opera Cloud, CRS, and GroupMax/Passkey
• Monitor and respond to group inquiries via email, phone, and voicemail in a timely and professional manner
• Run daily and weekly reports, audit group blocks and pickup, and proactively flag any discrepancies or inventory concerns
• Collaborate with Sales, Conference Services, Front Office, Accounting, and Reservations teams to ensure group needs are met or exceeded

What Makes This Role Special?

• You’re the architect of unforgettable experiences. Every group stay, conference, or event at the Castle begins with you and your precision and care ensure seamless, memorable guest journeys.
• You’ll grow with a global leader. As part of Accor, you’ll have access to world-class training, mentorship, and career opportunities across thousands of hotels worldwide.
• You’ll work where luxury meets adventure. Imagine finishing a shift and stepping outside to mountain views, adventure trails, and a community of hospitality professionals who share your passionhttps://careers.accor.com/global/en/job/group-reservations-specialist-in-fairmont-banff-springs-banff-canada-jid-106922