Public Area Manager

• Assist the Head of department with recruiting, managing, training and developing the Team Members
• Assist the Head of department with setting departmental objectives, work schedules, budgets, policies, and procedures
• Responsible for department/ outlet targets and budgets.
• Maintain a sound financial business mind-set, effective decision making; demonstrates honesty/integrity, leads by example and always looks for self-improvements.
• Monitor the appearance, standards, and performance of the Department Team Members with an emphasis on training and teamwork.
• Monitor staffing levels to meet cover business demands
• Allocate work duties to Supervisor/Team Members
• Maintain good communication and working relationships with all hotel departments
• Conduct monthly communication meetings, in the absence of the Head of department, and produce minutes.
• Have a good understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department
• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.
• Have knowledge of the hotel, its services, and facilities
• Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team does the same.
• Report maintenance deficiencies and items in need of repair and follow up to make it done
• Report hazard issues and follow up to make it done
• Carry out lost and found procedures
• Ensure the standards of cleanliness and orderliness of all working areas
• Be environmentally aware
• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).
• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.
• Be proactive and observant in service to identify guest needs before being asked.
• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene
• Manage Guest requests in a timely and efficient manner

The Qualification:

• Have required Certificates for the position as per Vietnam’s law.
• 2-3 years of related experience
• 2+ years of management or supervisory experience
• Knowledge of departmental and hotel operations
• Knowledge of computers and training techniques
• Good communication skills, fluent in Vietnamese
• Ability to read, write, and speak English language to communicate effectively
• Ability to exercise judgment in evaluating situations and in making sound decisions
• Knowledge of various computer programs, such as Word and Excel
• Creative and innovative approach to problem solving
• Methodical and well organized
• Excellent leadership, interpersonal and communication skills
• Strong organizational, planning and analytic skills
• Excellent attention to details
• A passion for delivering exceptional levels of Guest service
• Positive attitude
• Excellent grooming standards
• Ability to work with ownership as well within a team
• Flexible, reliable, accountable and resilient
• A passion for being on a winning team
• Strong work ethic
• Ability to work under pressure
• Able to travel for business (if required)
• Experience in First Aid
• Have Firefighting qualification
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