Guest Relations Supervisor

What we ask of you:

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• Energising motivation – its infectious – no job is too big or too small.
• A passion for the industry, a want to be the best in service.
• New South Wales Responsible Service of Alcohol.
• Prior experience in a similar role

• Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• Take and confirm reservations and cancellations.
• Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
• Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
• Contact appropriate individual or department as necessary to resolve guest requests.
• Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• https://careers.marriott.com/guest-relations-supervisor-executive-lounge/job/5B1ACCC3CFE3506066C44DC2DB485FD8