Front Office Manager

To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. Ensure that grooming & uniform standards are maintained by all team members. Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

KEY RESPONSIBILITY:

FINANCE:

• To coordinate and assist in implementing an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the department, based on the principles of Multi Skilling and Multi Tasking.
• To assist in ensuring that front office department is managed successfully as independent profit center.
• To assist in ensuring that each place of work in the front office department is managed by a Management Team (Section Head or Supervisors)) who are totally accountable for their sections smooth daily operations
•  To monitor all costs and recommend measures to control them.  To establish an integrated cost management plan through product lining, minimal inventories.
• To ensure that the Department Operational Budget is strictly adhered to.
• To assist in preparing monthly forecasts and schedule resources accordingly.
• To assist in the preparation of the Departmental Budget.
• To assist in analyzing and reporting, on a monthly basis, the Profit and Loss statements.

Operational:

• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
• To ensure delivery of the 15-Minutes Guest Satisfaction Guarantee Service as per Fairmont standard
• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set.
• To assist in the implementation of a flexible employee base, with the right mix of employees.
• To allocate employees over the Division based on established business levels for that day.
• https://careers.accor.com/global/en/job/front-office-manager-in-roswyn-a-morgan-s-original-hotel-mumbai-india-jid-96949