Front Office Supervisor

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity. Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work-life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

*We do not have employee housing available.*

Hotel Overview: The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers much more than a Telluride resort experience – it provides luxury living in the heart of one of the world’s most sought-after destinations. Telluride has long been hailed a top ski destination, but with festivals all summer long and a myriad of outdoor activities, this unique city is a year-round vacationer’s delight. Fairmont Heritage Place, Franz Klammer Lodge is just steps from the gondola, ski mountain, golf course, and many other outdoor activities.

THIS POSITION BEGINS DURING THE WINTER 2025/26 SEASON – Approx. start date will be 11/17/25.

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Reception Supervisor, where your passion for service will inspire your team and make our Owners and Guests feel valued.

What is in it for you:

• Wonderful work-life balance with incredible access to the outdoors steps away from the lodge.
• Seasonal part-time employment. Job attached off-seasons.
• Option for 401k.
• Incredible team culture with many engagement opportunities. A place to feel appreciated.
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the Reception/Transportation team while ensuring all service standards are followed
• Handle Owner/Guest concerns and react quickly, logging and notifying proper departments
• Attend regularly scheduled departmental meetings
• Assign tasks according to daily workflow
• Balance operational, administrative and Colleague needs
• Assist Owners and Guests regarding hotel facilities in an informative and helpful way
• Coordinate arrival and departure schedules for Owners and Guests
• Coordinate daily transportation needs
• Manager on duty responsibilities as assigned
• Follow department policies, procedures and service standards
• https://careers.accor.com/global/en/job/front-office-supervisor-part-time-in-fairmont-heritage-place-franz-klammer-lodge-tellur-jid-58447