Concierge Agent

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

At SLS The Red Sea, our Concierge team is at the heart of connecting guests with everything the destination has to offer. As a Concierge Agent, you will be a trusted advisor throughout the guest journey, providing personalized recommendations, coordinating reservations and transportation, and helping guests discover experiences across the hotel, Shura Island, and the wider Red Sea destination.

With a warm and engaging approach, you will take the time to understand each guest’s preferences and turn their requests into thoughtful, seamless arrangements. Working closely with hotel teams and destination partners, you will ensure every recommendation, reservation, and special request is handled with care, accuracy, and the distinctive spirit of SLS The Red Sea.

Key Responsibilities

• Welcome guests warmly upon arrival, remain engaged throughout their stay, and ensure a personalized and memorable experience.
• Serve as a trusted point of contact for guest inquiries, requests, and arrangements, delivering prompt, polished, and attentive service.
• Understand guest preferences and special requests to provide thoughtful recommendations and personalized experiences.
• Handle and coordinate reservations for restaurants, transportation, activities, entertainment, spa, wellness, and other guest experiences.
• Create and recommend personalized activities and experiences based on individual guest preferences and interests.
• Assist guests in planning their stay by providing recommendations and coordinating arrangements from initial request through completion.
• Develop and maintain up-to-date knowledge of Shura Island and the wider Red Sea destination, including hotels, dining venues, attractions, activities, transportation, and guest experiences.
• Confidently guide guests through available experiences across the destination and provide relevant recommendations based on their preferences.https://careers.accor.com/global/en/job/concierge-agent-in-sls-red-sea-umluj-saudi-arabia-jid-107313