Host/Hostess

The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.

As we continue our expansion into the Kingdom of Saudi Arabia, FAENA The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We’re building more than a hotel; we’re shaping a world of beauty, wonder, and connection. If you’re driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.

JOB OVERVIEW 

The Host/Hostess is responsible for warmly welcoming and seating guests at FAENA dining outlets, ensuring a smooth and elegant arrival experience. The role manages reservations, coordinates table allocation, and sets the tone for exceptional guest service in line with the resort’s luxury hospitality standards.

DUTIES AND RESPONSIBILITIES 

• Greet and welcome guests warmly upon arrival, creating a positive first impression.

• Manage guest reservations, waitlists, and table assignments efficiently and accurately.

• Escort guests to tables and present menus while ensuring a seamless seating experience.

• Coordinate table flow with service and kitchen teams to optimize seating capacity and service efficiency.

• Monitor dining area readiness, cleanliness, and ambiance before and during service.

• Handle guest inquiries, special requests, and seating preferences professionally.

• Communicate effectively with F&B service staff regarding table status and guest needs.

• Assist in managing peak-time seating to minimize wait times and ensure guest satisfaction.

• Maintain accurate reservation records using the restaurant management system.

• Support VIP guest recognition and ensure personalized service standards are upheld.

• Handle guest complaints or concerns calmly and escalate when necessary.

• Ensure compliance with service standards, grooming, and presentation guidelines.

• Coordinate with restaurant supervisors and managers to ensure smooth operations.

• Assist in promoting restaurant offerings, events, and special experiences when required. https://careers.accor.com/global/en/job/host-hostess-in-faena-red-sea-red-sea-saudi-arabia-jid-107300