F&B Supervisor

Job Summary

The Food & Beverage Supervisor is responsible for supporting the daily operations of the hotel’s food and beverage outlets while delivering the exceptional service and personalized guest experiences synonymous with InterContinental Hotels & Resorts. This position leads by example, supervises colleagues during service, and ensures all operational, service, and brand standards are consistently met.

The Food & Beverage Supervisor works closely with the Restaurant Manager and Food & Beverage leadership team to maximize guest satisfaction, support revenue goals, control costs, and create a positive and engaging environment for colleagues.

Essential Duties & Responsibilities

Guest Experience & Service

• Deliver warm, personalized, and attentive service that reflects InterContinental’s luxury standards.
• Supervise daily restaurant, bar, banquet, and/or in-room dining operations as assigned.
• Ensure food and beverage service is timely, accurate, and presented according to established standards.
• Anticipate guest needs and proactively address requests, concerns, and service recovery opportunities.
• Resolve guest complaints professionally and follow up to ensure satisfaction.
• Build strong relationships with guests and create memorable dining experiences.

Leadership & Team Development

• Lead and motivate Food & Beverage colleagues during assigned shifts.
• Conduct pre-shift meetings and communicate daily operational priorities, VIPs, events, promotions, and service expectations.
• Delegate responsibilities and monitor colleague performance throughout the shift.
• Coach and provide constructive feedback to colleagues to support their development.
• Assist with training and onboarding of new Food & Beverage colleagues.
• Promote teamwork, accountability, and a positive workplace culture.
• https://careers.ihg.com/en/job-details/?jobref=FandB+Supervisor-+The+Americano%7cUS%7c167782#175551