F&B Supervisor

Opened in March 2026 as the first Fairmont hotel in Vietnam, Fairmont Hanoi is a luxury urban resort that celebrates Vietnamese heritage through elegant design, exceptional dining, wellness, and world-class event facilities. With 241 guestrooms, eight dining venues, a 1,100m² Grand Ballroom, and a commitment to heartfelt hospitality, Fairmont Hanoi is set to become the social epicentre of the capital and an exciting place to build a career in luxury hospitality.

Leads service teams during operations, protecting the guest experience through visible leadership, real-time coaching, and confident decision making. This role ensures colleagues remain focused on guests by removing obstacles and reinforcing service standards in the moment.

Responsibilities

Guest Experience Leadership

• Maintain a strong and visible presence on the floor throughout service
• Anticipate guest needs and guide colleagues to respond confidently and consistently
• Take ownership of guest concerns and ensure timely and thoughtful resolution
• Set the tone for calm, professional, and guest-focused service

Operational Oversight and Service Standards

• Ensure opening and closing procedures are completed and service areas are fully prepared prior to service
• Monitor table settings, cleanliness, and service readiness throughout operations
• Oversee service pacing and coordination to protect the guest experience
• Ensure food and beverage service is delivered according to established standards
• Support adherence to food safety and hygiene standards in accordance with HACCP requirements

Use of Systems and Tools

https://careers.accor.com/global/en/job/f-and-b-supervisor-vietnamese-candidate-only-in-fairmont-hanoi-hanoi-vietnam-jid-107836