Concierge

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Respond to all incoming calls using proper telephone etiquette
• Properly log and detail all guest bookings in ALICE and always provide a printed itinerary upon arrival in compliance with Forbes standards
• Carefully complete billing procedures daily to ensure revenue is posted for third party vendors such as transportation, florals, etc.
• Will ensure that guest attention is the utmost priority during moments of engagement.
• Will demonstrate the Fairmont Brand Standards at all times by actively engaging our guests.
• Will consistently follow the service essentials for front office while performing your duties and ensuring guest satisfaction.
• Will foster and maintain respectful and professional relationships with hotels third party vendors always remembering you are a direct reflection of the Fairmont New Orleans.
• Will never say no to a guest request unless it is illegal, immoral, or unsafe. We should always offer an appropriate alternative instead of saying no.
• Will maintain a thorough knowledge of the hotels offerings included but not limited to: hours of operation, locations, food concepts, menu price range, dress codes, room types, amenities, etc
• Will maintain a thorough knowledge of the New Orleans area including but not limited to: attractions, dining options, local events, directions, etcetera
• Anticipates guest needs and providing thoughtful suggestions when appropriate. Asks guests questions in order to better ascertain their needs/wantshttps://careers.accor.com/global/en/job/concierge-in-fairmont-new-orleans-new-orleans-united-states-jid-108303