Reservations Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Coordinator

Company Description

 

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

 

Job Description

 

  • Deliver efficient, accurate, and courteous reservation services
  • To maintain constant communication with the Sales/Marketing/Events, Revene Management, and Front Office Departments regarding room status and SOPs
  • Participate in all trainings support department KPIs.
  • To implement reservation sales programs, monitor results and direct the operations in a manner fitting the Raffles Boston culture and brand standards.
  • To monitor and control inventory levels in the Hotel’s Property Management System as implemented by the Director of Revenue Management and communicate daily to the Reservations Staff
  • To maintain selling skills, conversions and upselling
  • To monitor and reconcile group blocks and ensure rooming lists are received and entered in a timely manner
  • Ensures reservations are properly detailed and guest profile database is properly maintained
  • Strong knowledge of high end luxury agencies and their respective programs
  • To respond to any guest or customer concerns and ensure solutions are in the best interest of the guest and the hotel
  • Research and process travel agent commissions.
  • To delegate and monitor the progress and completion of all work
  • Participate in department colleague engagement action planning
  • Support Director of Revenue in proactive and accurate maintenance and management of all systems: Opera PMS, ORS, Ideas RMS, OTA Extranets.
  • Champion relationship with GRC and ensure call center is properly equipped with relevant and current hotel information.
  • Achieve exceptional guest service and employee satisfaction results.
  • Ensures a clean and safe working environment in accordance to health regulations and the hotel’s health and safety program.
  • Adheres to all Brand Environmental policies and procedures
  • https://careers.accor.com/global/en/job/reservations-coordinator-in-raffles-boston-boston-united-states-jid-108299

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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