Villa Operations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Villa Operations Manager

Company Description

 

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

 

Job Description

 

At SLS The Red Sea, our villas represent the most personalized expression of the SLS experience. As a Villa Operations Manager, you will lead the Villa Host operation, ensuring every guest receives seamless, intuitive, and highly personalized service from pre-arrival through departure.

Working closely with Front Office, Housekeeping, F&B, Concierge, Spa, Engineering, and other operational teams, you will lead the Villa Host team, oversee VIP experiences, and ensure every detail of the villa guest journey reflects the bold and distinctive spirit of SLS.

Key Responsibilities

  • Lead the overall Villa Host operation, ensuring consistent delivery of personalized luxury service and SLS brand standards.
  • Manage, coach, and develop Villa Host Supervisors and Villa Hosts to build a high-performing, guest-focused team.
  • Oversee daily villa operations, including arrivals, departures, VIPs, special requests, host allocations, and guest preferences.
  • Review VIP and high-profile guest arrivals and coordinate all arrangements with relevant operational departments.
  • Conduct regular villa inspections to ensure presentation, amenities, maintenance, and service delivery meet luxury standards.
  • Maintain a strong presence in the operation and personally engage with VIPs, repeat guests, and guests celebrating special occasions.
  • Handle escalated guest concerns and lead service recovery with timely and appropriate follow-up.
  • Monitor guest feedback and identify opportunities to continuously improve the villa guest experience.
  • https://careers.accor.com/global/en/job/villa-operations-manager-in-sls-red-sea-umluj-saudi-arabia-jid-108533

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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