Manager, Digital Consulting

The Manager, Digital Consulting, MDS South Asia is directly responsible for the daily management of digital activation efforts for hotels participating in Marriott Digital Services (MDS) programs within the Asia Pacific Excluding China (APEC) region. The digital programs are focused on providing retail optimization guidance, Brand.com share growth, comprehensive search engine optimization (SEO) services, including, but not limited to, HWS Content Management, Program Performance and Reporting, and Paid Media Management. The Manager, Digital Consulting, MDS South Asia acts as the main point of contact for the hotels and is the liaison between internal teams, ensuring all deliverables are met and tactics are executed on time. This position is responsible for setting program strategy, defining expectations, providing performance reports and ensuring the highest level of service is provided. This position reports to the Director, Digital Consulting, MDS South Asia.

The MDS team provides digital solutions for all Marriott International hotels, globally covering retail, F&B and ancillary services. This centralized in-house team provides individual hotels with a range of digital services, and functions as the digital strategy team within the Global Digital organization.

This position is a Fixed Term Contract for 12 months.

CANDIDATE PROFILE

Education and Experience

• Graduation degree from an accredited university in Business Administration, Marketing, Hospitality, or related major preferred.
• 5+ years digital marketing experience required
• Candidates with hospitality background/ experience of servicing hospitality, travel & tourism brands are preferred
• Agency work experience in SEO, SEM, Social media marketing is a bonus
• Strong analytical mindset with PowerPoint skills is a must

CORE WORK ACTIVITIES 

Managing Work, Projects, and Policies 

• Ensure programs provide a cohesive digital strategy, through the use of search, paid media, and reporting tactic execution.
• Manage and track all program tactics to ensure deliverables are met and executed on-time.
• Tracks time against billing and non-billable activities to ensure cost recoverability.
• Build and maintain long-term relationships with new and existing properties through open communication.
• Schedule and lead property discovery and reporting calls throughout enrollment period.
• Manage and implement strategic keyword strategy through optimization of on and offsite tactics.
• Addresses ad-hoc property questions and concerns in an effective and timely manner. Escalates issues to Sr. Manager and Director when necessary.
• Interpret reporting trends and proactively communicate performance to hotels in the form of presentations.
• Monitors the impact of the program and proactively communicates a change in strategy when necessary.
• Identifies when hotels are up for renewal and proactively solicits re-enrollment.
• Makes strategic recommendations for additional services/tactics to enhance program to meet property goals.
• Meets goals as defined by client satisfaction survey and annual renewal targets.
• Executes general digital support for South Asia Area needs including in-language campaign landing pages, local OTA merchandising and website updates on various Marriott.com platforms.
• Provides hotel training to support the roll-out of Global Digital products and initiatives.

Supporting Operations

https://careers.marriott.com/manager-digital-consulting-mds-south-asia-fixed-term-contract-12-months/job/7BC99E6B714215427A80C4098FCCADFC