Royal Service Manager

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Royal Service Manager. You will inspire your team to be brand ambassadors, while your organization and communication will ensure that all guest interactions reflect our guests’ preferences and anticipate their needs.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and manage all aspects of the Front Office and Royal Service operations, ensuring all service standards are consistently achieved.
• Oversee switchboard operations within Royal Service
• Championing Royal Service communication tools such as switchboard, KIPSU and Telus concerns
• Mentor colleagues through ongoing training, performance evaluation and corrective measures as required
• Oversee colleague planning, recruitment, selection and development through goal development and coaching
• Maintain close liaison with all departments within the hotel to ensure effective and timely communications
• Ensure delivery of exceptional service through focus on training, problem resolution, employee satisfaction and analysis of customer feedback and trends
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• Advance knowledge of Property Manager, MS Office and Watson an asset
• Demonstrated strong supervisory and leadership skills.  Previous Management experience an asset
• University/College degree in a related discipline preferred
• https://careers.accor.com/global/en/job/royal-service-manager-in-fairmont-jasper-park-lodge-jasper-canada-jid-109430