Night Manager

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

SCOPE OF POSITION

As the Night Manager at Sofitel, you will oversee all hotel operations during your shift, ensuring seamless service that aligns with our brand standards and exceeds guest expectations. Your leadership will ensure the night audit processes are completed meticulously, fulfilling all legal and audit requirements while maintaining an atmosphere of safety and refined luxury.

Key Responsibilities

• Lead and oversee all hotel operations during the night shift, ensuring exceptional guest service and brand standards are maintained.
• Supervise and support the Night Team, ensuring accurate completion of the Night Audit and all daily operational checks.
• Manage guest requests, complaints, emergencies, and overbooking situations with professionalism and efficiency.
• Maintain the safety and security of guests, employees, and hotel premises in partnership with the Security team.
• Ensure hotel cleanliness, maintenance issues, and service standards are consistently upheld throughout the property.
• Monitor financial controls, revenue opportunities, guest billing accuracy, and loyalty programme enrolments.
• Coordinate effectively with Front Office, Housekeeping, Reservations, and Finance teams to ensure smooth hotel operations.
• Prepare detailed shift handovers, maintain accurate records, and ensure compliance with company procedures and brand standards.
• Promote Accor and Sofitel values, support an inclusive workplace culture, and assist with team administration, including rota management.

Qualifications

• Minimum 2 years’ experience in a Night Manager, Assistant Night Manager, or Front Office supervisory role within a luxury hotel environment.
• Strong knowledge of hotel operations, including Front Office, Night Audit processes, guest services, and revenue management.
• https://careers.accor.com/global/en/job/night-manager-in-sofitel-london-st-james-hotel-london-united-kingdo-jid-105863