Housekeeping Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Supervise and Lead Housekeeping Staff:

• Act as the head of the housekeeping department in the absence of the Executive Housekeeping Manager.
• Supervise and lead the housekeeping team to ensure cleanliness standards are upheld in guest rooms, public areas, and back-of-house areas.
• Delegate daily tasks and responsibilities to staff, ensuring efficiency and quality.
• Provide training, coaching, and feedback to housekeeping staff to improve performance.

Quality Control and Inspections:

• Monitor and inspect rooms and public areas to ensure cleanliness and adherence to property standards.
• Address guest complaints regarding cleanliness or housekeeping services, and take immediate corrective actions.
• Conduct quality control inspections and ensure proper maintenance of guest rooms and common areas.

Inventory Management:

• Oversee the management of housekeeping supplies, linens, cleaning products, and guest amenities.
• Ensure inventory is well-maintained and adequate for department operations, placing orders as necessary.
• Track and report on inventory usage and wastage to ensure cost-effective practices.

Guest Services and Coordination:

• Ensure all guest requests related to housekeeping services (e.g., extra towels, room cleaning) are handled promptly and professionally.
• Coordinate with other departments to ensure smooth operations, especially with front desk and maintenance teams.
• Handle special guest requests related to housekeeping and resolve any issues or complaints efficiently.

Staff Scheduling and Labor Management:

https://careers.accor.com/global/en/job/housekeeping-manager-in-ibis-styles-kuala-lumpur-fraser-business-park-kual-jid-109301