Bell Attendant

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Bell Attendant is responsible for providing warm, personalized, and efficient arrival and departure services to guests. The role ensures that luggage, transportation, guest requests, and other arrival/departure arrangements are handled smoothly while maintaining the luxury service standards of Anantara Riverside Bangkok Resort.

The Bell Attendant acts as one of the first and last points of contact for guests and plays an important role in creating a memorable guest experience.

Key Responsibilities

• Welcome and greet all guests in a warm, friendly, and professional manner upon arrival.
• Assist guests with luggage during arrival, departure, room transfers, and transportation arrangements.
• Explain relevant hotel facilities and services to guests while demonstrating genuine care and hospitality.
• Retrieve and deliver guest luggage, messages, parcels, and other items promptly and accurately.
• Assist guests with taxis, private transportation, airport transfers, and other transportation requests.
• Maintain accurate records of luggage storage, deliveries, and transportation arrangements.
• Coordinate closely with Front Office, Concierge, Housekeeping, Security, and other departments to ensure seamless guest service.
• Respond promptly to guest requests and enquiries, and follow up to ensure guest satisfaction.
• Maintain the cleanliness, organization, and appearance of the lobby, entrance, luggage area, and bell desk.
• Ensure all luggage and guest belongings are handled carefully and securely.
• Provide local information and recommendations when appropriate, including restaurants, attractions, shopping, and transportation.
• Maintain a high standard of personal grooming, appearance, and professional conduct in accordance with hotel standards.
• Follow all hotel policies, procedures, safety standards, and security guidelines.
• https://minor.wd102.myworkdayjobs.com/en-US/Careers/job/Bangkok-Thailand/Bell-Attendant_JR114059?Business_Unit=aad9f66d5e7f1018d61630cb61990000&Business_Group=9db76b4e787d1000a5e7c0e54a700000