Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.
The Role
The In-Room Dining Assistant Manager supports the In-Room Dining Manager in overseeing the daily operations of the department, ensuring exceptional service delivery in line with Mandarin Oriental’s Legendary Quality Experiences (LQE). This role assists in driving operational excellence, maximizing revenue and profitability, and developing a high-performing team while ensuring the highest levels of guest satisfaction and service standards at Mandarin Oriental, Makati, Manila.
Key Responsibilities
Operational Excellence
• Support the company’s philosophy and culture by consistently applying the Pillars of Legendary Quality Experiences (LQE) in all service interactions.
• Assist in ensuring that grooming and presentation standards are consistently maintained by all colleagues.
• Support the development and continuous improvement of the In-Room Dining Operations Manual, including policies, procedures, and service standards.
• Monitor guest satisfaction and take immediate action to resolve concerns during the dining experience.
• Ensure guests receive efficient, personalized, and professional service at all times.
• Coordinate closely with Housekeeping, Kitchen, Engineering, Purchasing, Stewarding, and Beverage teams to ensure seamless operations.
• Assist in ensuring consistency in food quality, presentation, and timely delivery of orders.
• Promote the identity and concept of In-Room Dining, enhancing personalized guest experiences.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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