Digital Product Manager,

Mandarin Oriental Hotel Group is seeking a Digital Product Manager, China to join our Digital team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

Based at the Mandarin Oriental Corporate Office in Hong Kong, or in Shanghai, China, the Digital Product Manager, China will support Mandarin Oriental’s Win in China strategy by elevating the Group’s digital channel experience for Chinese guests, with a particular focus on WeChat.

The role is responsible for defining and delivering the product roadmap for Mandarin Oriental’s digital channels in China, supporting channel activation, customer engagement and revenue growth. Operating at the intersection of product development, channel commercialisation, customer experience and data, the position works closely with stakeholders across Commercial, Marketing, CRM, Technology and hotel teams globally. The position reports to the Head of Digital Experience, China.

As Digital Product Manager, China, you will:

• Product Roadmap: Define and maintain the product roadmap and delivery plan for Mandarin Oriental’s digital channels in China, with a particular focus on the WeChat Mini Program.
• Product Development: Gather and prioritise business requirements and translate them into clear functional requirements, user stories, acceptance criteria and technical solutions.
• Guest Experience: Work closely with UX and UI partners to shape intuitive user journeys, interaction flows and digital experience standards for Chinese guests.
• Agile Delivery: Support backlog refinement, sprint planning, release readiness and other agile delivery activities, ensuring alignment across design, engineering and quality assurance teams.
• Project Oversight: Oversee end-to-end product delivery, including status tracking, milestone management, risk identification and coordination with external partners and vendors.
• Systems Integration: Collaborate with Mandarin Oriental’s global programmes and systems teams to help maintain a connected, consistent and scalable digital infrastructure.
• Channel Activation: Support the execution of the Group’s channel strategy in China and implement guidelines for managing Mandarin Oriental’s owned digital channels.
• https://careers.mandarinoriental.com/jobs/digital-product-manager-china-hong-kong-hong-kong-island