JOB SUMMARY
The Senior Manager, Social Media Care leads day‑to‑day operations and execution of Social Media Care across assigned regions within the Customer Engagement Centers. This role is responsible for driving consistent service delivery, team performance, and customer experience outcomes across both reactive social care and proactive engagement.
The Senior Manager supports the operationalization of Social Media Care strategy, ensuring alignment to enterprise priorities, service standards, and brand voice. This role leads a team to effectively service customer inquiries and issues, and translates insights from social channels into actions that improve customer experience and mitigate risk. This role serves as the real-time voice of the customer, identifying emerging sentiment, reputational risks, and service gaps, and translating them into actionable improvements across the enterprise.
CANDIDATE PROFILE
Education and Experience
Required
OR
Preferred
https://careers.marriott.com/mgr-social-media-care-senior/job/FBD0325753AE758DF12
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Additional Information: This hotel is owned and operated by an independent franchisee, A Properties Co. W.L.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. […]
POSITION SUMMARY Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that […]
