Reservations Manager

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Reservations Manager.

Responsibilities

Reporting to the Director of Revenue Management, responsibilities and essential job functions include, but are not limited to the following:

• Responsible for entire pre-arrival Guest Journey
• Establish and maintain effective communication processes with all hotel departments
• Responsible for day-to-day operations of the department and ensures adequate coverage for all aspects of the reservations function
• Maintain and develop departmental standards to achieve and maintain a 5-star/5-diamond Reservations Department
• Supervises, schedules, trains, coaches and counsels’ colleagues of department
• Acts as main liaison between the Global Reservations Center and the Fairmont Grand Del Mar
• Assist with taking incoming reservation calls as deemed necessary by call volume
• Helps Executive Offices, Guest Experience team and Sales Office with VIP/High level reservations
• Ensures proper implantation of, and maintains LQA and FORBES standards
• Reviews arrival reports and VIPS’s to ensure all special requirements are met or exceeded
• Updates and maintains all department standards and procedures and modifies them according to business needs and trends
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Process weekly Travel Agency commissions and be the primary contact for any outstanding commissions
• Reconcile and process monthly Booking.com commissions
• Monitor hotel detailed availability, balancing inventory proactively to eliminate and minimize oversell in room categories
• https://careers.accor.com/global/en/job/reservations-manager-in-fairmont-grand-del-mar-san-diego-united-states-jid-103517