Residences Manager

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

ROLE SUMMARY

As the Residences Manager at Fairmont Century Plaza, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Fairmont hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently “make special happen” for our residents. This role champions the brand’s unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.

What you will be doing:

• Strategically lead and meticulously manage the complete Resident Journey across all phases.
• Establish, implement, and rigorously maintain Fairmont’s legendary service standards through comprehensive operational procedures, policies, and training initiatives.
• Continuously evaluate and refine service delivery to ensure consistent excellence and anticipate homeowner needs.
• Cultivate and nurture profound, lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs, inquiries, and lifestyle enhancement opportunities.
• Direct and oversee all aspects of residential property operations, including: Maintenance Excellence, Security Protocols, Concierge Services, Housekeeping Standards, Amenity Management.
• Manage vendor contracts and monitor service performance.
• Support recruitment, onboarding and staff development initiatives.
• Conduct regular property inspections and ensure the community is maintained to the highest standards.https://careers.accor.com/global/en/job/residences-manager-in-fairmont-century-plaza-los-angeles-united-states-jid-110067