This role is Sydney CBD based.
The Ritz‑Carlton’s first lodge experience, is set on the folds of the World Heritage listed Greater Blue Mountains. As one of Australia’s pioneering sustainable luxury lodges, it was designed to protect and enhance the surrounding natural environment. Guests enjoy an all-inclusive luxury experience featuring gourmet dining, premium beverages, curated nature-based experiences, and personalised service. Accommodation comprises one, two and three bedroom elegant freestanding suites, each with an indoor/outdoor private pool, living area, fireplace and expansive views of the surrounding wilderness. Lodge facilities include a comprehensive day spa, fitness center, outdoor pool, kids club, and a range of immersive experiences showcasing the region’s wildlife, landscapes, and rich heritage. Located approximately 2.5 hours drive from Sydney on the folds of the UNESCO World Heritage listed Greater Blue Mountains, the lodge offers an exclusive escape within one of Australia’s most spectacular natural environments.
JOB SUMMARY
CANDIDATE PROFILE
Experience
CORE WORK ACTIVITIES
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting […]
POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate […]
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]
