As a Bartender at St Pancras, you are responsible for delivering a five star beverage service. Our guests visit us with expectations attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. Product knowledge, menu knowledge and the right amount experience are absolutely essential for you to be successful in your role. We’re in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction
Extraordinary Operations
• Every order taken, recommendation made, beverage pairing suggested, reflects your knowledge, experience and ultimately your own reputation as an Bartending professional.
• Every guest interaction should be personalised and specialyou can make this happen by taking ownership of each guest interaction, listening for cues and following up on cues to deliver a memorable experience.
• If the guest asks for something, the phrase ‘that’s not my job/ that’s not in my job description’ doesn’t apply here or in any department in the hotel.
• There is no such thing as ‘no’ when it comes to a guest request- do what you need to do to meet request (engage with other colleagues, departments, expertise) or at the very least, find alternatives to present back to the guest when all other options are exhausted.
• If you’re not feeling happy about something, you firstly need to take ownership to fix it. Try to resolve this yourself and then if you need to, speak to your department leader/HR.
Extraordinary Services
• Deliver an extraordinary guest service – personalised, fun, engaging, caring, attentive.
• Deliver and support the hotel and brand’s service standards at every moment, including knowledge of the hotel, it’s history, the Navigator and the daily RWAY.
• Attend and actively participate in all required training sessions including shift briefings, menu tasting etc. There will be regular knowledge tests to be sure your knowledge is where it needs to be in a five star environment.
• You are a role model for service and hospitality ensuring every guest is satisfied and will talk about their experience for years to come.
• You are responsible for operating within Marriott International’s policies and procedures and ensuring that you sign off the relevant declarations should cash, key or card handling become a regular part of your role.
Extraordinary People
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range […]
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
