Hotel Cleanliness Expert

POSITION SUMMARY

Actively work on the floors to support daily housekeeping operations and ensure cleanliness standards are consistently met. Inspect guest rooms, corridors, and public areas after cleaning by Room Attendants to verify they meet established quality and presentation standards. Assist in monitoring room status by running sold room reports, identifying discrepancies, prioritising room cleaning needs, and updating the status of departing guest rooms. Maintain a visible presence on guest room floors, offering real-time support and guidance to housekeeping associate throughout the shift. Support Housekeeping Supervisors and Management by coordinating daily tasks and acting as a key link between the housekeeping team and other departments such as Engineering, Front Office, and Laundry. Report and help resolve issues with discrepant rooms in coordination with the Front Office. Assist in the preparation and distribution of room assignments, communicating any updates or changes to the team. Ensure smooth shift transitions by clearly communicating outstanding issues to the next shift. Complete required shift paperwork and documentation as directed. 

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors. 

CRITICAL TASKS 

Safety and Security https://careers.marriott.com/hotel-cleanliness-expert-junior-supervisor-the-park-tower-knightsbridge-luxury-collection-hotel-london/job/258F51446EE09A64CC0D44DF0B997158