Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep – they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive – in one of our 950+ Hotels across 60+ countries – they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination.

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar.

 

Job Description

 

As a Guest Service Agent at Mercure Brisbane Spring Hill, you’ll be at the heart of our guests’ experience, creating warm, memorable and welcoming stays from the moment they arrive. This is a fantastic opportunity to join a supportive and passionate Front Office team during an exciting time for the hotel as we continue to grow, evolve and deliver exceptional experiences to our guests.

Working as part of our Front Office team, your key responsibilities will include:

  • Delivering exceptional and personalised guest service, from warm welcomes and efficient check-ins and check-outs to responding to queries and requests.
  • Managing guest accounts, processing payments and ensuring guest preferences and special requirements are accurately recorded.
  • Working closely with Housekeeping and other hotel departments to ensure guest requests are actioned promptly and seamlessly.
  • Assisting with concierge services by sharing your local knowledge and providing recommendations to help guests make the most of their stay.
  • Maintaining a professional, organised and welcoming Front Office environment while following hotel standards, policies and procedures.
  • Participating in training and development opportunities while contributing to a positive, collaborative team culture.

If you’re passionate about hospitality, love connecting with people and want to be part of a great team in a hotel with plenty of exciting opportunities ahead, we’d love to hear from you!

 

Qualifications

 

What We’re Looking For

The successful candidate will be a warm, enthusiastic and guest-focused hospitality professional who enjoys creating memorable experiences and being part of a great team. You’ll bring:

https://careers.accor.com/global/en/job/guest-service-agent-in-mercure-brisbane-spring-hill-brisbane-australia-jid-106459

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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