Concierge

THE FIRST STANDALONE AUTOGRAPH COLLECTION BRANDED RESIDENCES, iconic locale. A new avant garde tailor-made ‘Chelsea boutique’ style of home Rooted in a legacy of exceptional hospitality, The Residences are designed with thoughtful, innovative amenities that elevate your lifestyle. Rich in character, these branded homes reflect the spirit of individual Owners and are equally as unique. Every carefully crafted residence is a true original and defies convention. Own your own gateway to the extraordinary, a home exactly like nothing else. 

Concierge Services

• Supply Residence owners/guests with directions and information.
• Understand and assist with Residence owners’ reservation services (HRS).
• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.
• Assists with Bell/valet services for Residence owners when requesting for their vehicles.
• UK Driving License: A valid UK driving license is compulsory for this position.
• Security License: While not mandatory, having a security license is preferable and will be considered an advantage.
• Respond to and coordinate Residence owner, guest, and visitor requests for special arrangements or services (e.g., babysitting, business center services, dry cleaning, financial services, flowers, interpretation services, mailing, notary, repairs, religious services, reservations, spa services, entertainment/sporting events, shopping) by making arrangements with designated vendors or identifying appropriate providers according to departmental standards.
• Arrange transportation (e.g., taxi cab, shuttle bus) for Residence owners/guests/visitors, and record advance transportation request as needed.
• Maintain coverage of Concierge area by assisting with the breaks of the Concierge team.
• Respond to special requests from Residence owners/guests with unique needs.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Engineering, and Security/Loss Prevention) as necessary to resolve call, request, or problem.
• Gather, summarize, and utilize information about all third-party vendors who may assist in repairing the residence owners’ units.
• Monitor and maintain that all service agreements are signed by the Residence owners, work orders are in place and uploaded into system (e.g., Buildinglink) and proof of insurance is up to date and in the Residence owners’ files.
• Monitor and maintain the cleanliness of the lobby and work areas.
• Announce all visitors, contractors, decorators, realtors etc. to Residence owners before allowing them to go up and permit access to only authorize visitors.
• Provide proper documentation and visitor passes.
• Monitor and maintain the cleanliness of the lobby and work areas.

Surveillance/Patrol

• Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system so that any unusual behaviour or emergency situation is dispatched to appropriate personnel for investigation and record.
• Act as dispatcher when necessary.https://careers.marriott.com/concierge-the-lucan-autograph-collection-residences/job/4AF511A71034C86CE5CA5271CEFEBC5A