Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

Company Description

 

Swissôtel Resort El Quseir is a luxury five-star resort on Egypt’s Red Sea coast and part of the Accor family. With a strong commitment to authentic hospitality, exceptional guest experiences, and Swiss-inspired service excellence, the resort offers a dynamic and inspiring environment for both guests and Heartists, fostering a culture of quality, care, and continuous development.

 

 

Job Description

 

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team in El Qusier, Egypt. In this pivotal role, you will support the Front Office Manager in delivering exceptional guest experiences while overseeing the seamless operation of all front office functions. You will be instrumental in leading a talented team, ensuring operational excellence, and maintaining the highest standards of service and professionalism. This is an excellent opportunity for a collaborative and goal-oriented professional to advance their career in a luxury hospitality environment while making a meaningful impact on guest satisfaction and departmental success.

  • Assist the Front Office Manager in overseeing all front office operations, including Front Desk, Guest Relations, Concierge, Bell Services, etc.
  • Lead and supervise the front office team in the Front Office Manager’s absence, ensuring continuity of service and operational standards
  • Train, mentor, and develop Supervisors, and team members in technical, administrative, and managerial competencies while fostering a culture of continuous professional development
  • Conduct regular performance reviews and appraisals for front office staff, providing constructive feedback and identifying opportunities for growth and succession planning
  • Develop and implement comprehensive departmental training activity plans to enhance staff capabilities and service delivery
  • Ensure strict adherence to all hotel policies, procedures, and operational guidelines across all front office sections
  • Establish and maintain quality assurance standards by conducting regular inspections and checklists to verify compliance and consistency
  • Manage guest check-ins and check-outs efficiently within established timeframes, ensuring all guests receive a warm and professional welcome
  • Address guest feedback and complaints with empathy and professionalism, resolving issues promptly and implementing follow-up measures to enhance satisfaction
  • Collaborate with other departments to coordinate integrated guest services and ensure seamless communicationhttps://careers.accor.com/global/en/job/assistant-front-office-manager-in-swissotel-resort-el-quseir-el-qusier-egypt-jid-114377

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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